Refund policy


Our return policy lasts for 7 days. If 7 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To process a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we require proof of purchase or invoice.



Once your return is received and inspected, we will send you an email to notify you that we have received your package. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and automatically applied to your credit card or original method of payment within approximately 7 days.

Late or missing refunds
If you still haven't received your refund, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund reaches you.
If you have followed all of these steps and still have not received a refund, please contact us at


Sale Items
Only regular priced items will be refunded, unfortunately sale items cannot be refunded, as is the case with the Premium kit.


We only exchange items that are defective or damaged. If you need to exchange it for the same item, send us an email to and send the item to: GEMS BEAUTY S.L.U. Travessera de Gràcia, 96, 3º 2ª, Barcelona, ​​CT, 08006, Spain.